Free Courier Deliveries

We ship internationally with the exception of some regions (Russia, Ukraine, Latin America, South Asia and Africa). If you do not see your country in the list or have any doubts please do not hesitate to contact us for confirmation.

Shipping to the UK and EU is free.
International shipping comes at 30€ for the impression stage,150€ for the aligner treatment and 30€ for the Maintainer Plan.

FOR UK ORDERS
Deliveries to the UK do not incur any additional customs fees or duties.

FOR EU ORDERS
The first impression kit is shipped directly from a EU country so custom duties and fees do not apply.

You will be given one of the two following options after the aligner order stage:

1. Direct delivery - you have full control to manage your shipment and customs/processing information directly via the DHL portal and we’ll be on hand to provide additional documents should they be needed.
   If you choose to have the aligners shipped directly from the lab (UK) then custom fees and duties may apply depending on your local customs rules and are at your charge.


2. Delivery via a EU country - we can agree to ship via a EU country and handle custom clearance for you at no extra cost. If you choose this option we would agree to absorb the cost on the basis that you accept that due to the additional steps involved the parcels may take a bit longer to reach you.


Portugal: we do accept orders from Portugal as long as you are able to attend a 3D scan appointment in Lisbon for the impression stage; the impression kit is not available in Portugal.

FOR ALL OTHER INTERNATIONAL ORDERS
All products are subject to customs fees and duties that are set by your country and are at the charge of the recipient. The aligner shipments are not subject to VAT charges as they are prescribed custom medical devices so they are VAT exempt. If you are wrongly charged VAT we can help, just notify us in the app and we can provide additional documentation to support your claim.

All shipments are sent via DHL’s priority tracked service allowing you to gain access to the portal to manage your shipment and receive important updates and any returned products from unpaid customs processing can incur additional re-shipping fees.

The aligners are shipped in stages over the course of treatment according to individual progress. Each package will have a separate commercial value. The overall cost for your Straight Teeth Direct treatment covers the dentist monitoring and the aligners combined so it is important if you are asked for an invoice for a particular package, to use the commercial invoice provided for that package, not the overall receipt otherwise this would result in a higher charge than warranted for the specific shipment.

Shipping remains free for all UK and EU orders despite the significant price increase in shipping costs due to Brexit charges, we will continue to cover shipping fees for the foreseeable future in order to continue on our mission of accessible, affordable orthodontic care.

Since the 1st of July 2021 the European Union (EU) has removed the Value Added Tax (VAT) exemption for low-value imported goods (i.e up to 22€).

Receiving deliveries outside of the UK can be subject to different charges: Duty and VAT charges. Duty is charged differently by individual countries according to their own limits and we can recommend that you consult with your local authorities for specific information about that. Make sure to refer to the information in the custom fees and duties section of this FAQ in relation to the documentation to share when importing your parcel to avoid unnecessary charges.

Receiving your aligners is part of a prescribed treatment plan from a dentist/dental technician and is not subject to VAT charges. We do not charge VAT as an additional item on your invoice. Since Brexit, we have experienced that different countries can react differently once new rules are implemented and may not follow the correct rules for some time after rolling out new legislation.

Should you find that you are wrongly charged VAT on importing your package we urge you to dispute this with customs immediately. You can also reach out to us via the app and we will be more than happy to provide you with further documentation that you can submit as evidence to prove the appliances are VAT exempt.

If you are based in the EU and importing goods from the UK to your country can prove problematic, we have options available to manage your shipment via a different method. Within this process, we’ll take care of the customs handling at no additional cost to you and all we ask for is a little extra time for receiving your shipments since there are some additional steps involved. We will specify your shipping preference at the time of ordering your aligner treatment.

For any help on navigating the changes please reach out via your secure account.

All deliveries are operated by the courier company DHL, from the impression kit to the aligners.
This means deliveries are fast with reliable tracking, and you also have the flexibility to rearrange delivery at a time / day that suits you.
You'll even be provided a prepaid DHL return label to return your impressions to the lab.

Absolutely! This solution is ideal for digital nomads or people on the move who cannot commit to monthly appointments with a local clinic. We ship to multiple locations within the UK and EU at no extra cost, so you can start your treatment in one country and receive the next batch of aligners in another.
Simply update the address in your Profile tab and notify the support team via a quick message in case of a pending order.
Please reach out to us if you are planning to travel internationally so we can coordinate your shipments with you and advise of any additional shipping fees (the standard rate being 30€ per single shipment).