Get answers to your Qs

We take the guesswork away with a unique fixed price of £1790 if you choose to pay in one go. Alternatively you can spread the cost through one of the payment plans.

We pride ourselves on transparency. If you want to learn more about the payment method and what’s included at each stage feel free to browse the PRICING PAGE

Absolutely. We have 2 in house payment plans that are credit check free so everyone is eligible to spread the cost, as well as 2 additional finance options with longer repayments for UK residents.
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The orders are processed in Pound Sterling or Euros depending on your address. So, if you're outside the Eurozone, you'll pay the equivalent in your currency on the day of the transaction.
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We work with Humm who are a registered finance provider offering affordable, fixed term repayment plans, allowing you to spread the cost of aligner treatment over 12 or 24 months. The application is made directly through the online platform, where your eligibility will be assessed based on answering a few personal questions, and if successful you will gain access to your account where your first instalment will be made. After making your first instalment, your order will be confirmed with you via the app.

Please note - submitting an application with Humm will perform a hard credit search based on your credit score. Hard credit searches will leave a footprint on your credit file, and may impact your credit score. If you do not complete the online application your credit score will not be affected.

Humm is an independent finance provider and Straight Teeth Direct® is in no way involved in the borrowing and repayment procedures.

The eligibility criteria to borrow money with Humm include:

• Being 18 years or older
• Being a permanent UK resident
• Having a valid debit card in your name
• Not being insolvent (or declared bankrupt)

Once you receive your aligner treatment plan, you will be provided with a link for the online application.

You will need to input some personal details, including your name and address, as well as one of the following three ID documents for verification: your driving licence, passport or a recent utility bill.

If your application is approved, you can then simply checkout through the app and select one of the Humm options on the checkout screen:

1. £168.79 over 12 months (includes APR, interest & Humm account fee) with a downpayment of only £30 on order.
2. £92.52 over 24 months (includes APR, interest & Humm account fee) with a downpayment of only £30 on order.

This will direct you to login to your Humm profile where you can make your first payment. We will then confirm your StraightBox order via a message in the app.

When you submit your application, a hard credit search will be performed based on your personal financial situation and you will receive a decision instantly.

Once accepted, the terms and conditions are agreed when the first payment is made. You will also get access to a dedicated Humm account where you can manage your payment plan, change your card details, and update your payment date.

Please note - Your credit score will not be affected if you do not complete the online application.

Humm is an independent finance provider and Straight Teeth Direct® is in no way involved in the borrowing and repayment procedures.

Our aligners go straight from our lab to you with a prescription from a dentist, without the expensive and time consuming in-clinic stop.

To learn more:

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For the in-house payment plans, these are made through your secure account and operated by the safe payment app processor Stripe. Most major cards are accepted (Visa, Mastercard, American Express…). We don't store your details and if you choose a payment plan it'll be automatically set up at check out as a subscription and subtracted from your card when due. If you choose one of the 2 payment plans, you won't be asked for a credit check, which means you know for sure you'll be eligible to spread the cost.

If you have chosen the Buy Now Pay Later option with Humm you will get access to a dedicated account where you can manage your payment plan, change your card details, and update your payment date.

All cases are programmed to move both upper and lower teeth together. Even though you may only be unhappy with one of your arches, remember your upper and lower teeth work in a balance, and moving one will also affect the other. Small movements to both top and bottom have to be made at the same time to create the space for the teeth to move into and to end up with your optimum results and a balanced smile, otherwise your teeth may not fit together properly. Unlike other clinics, we don’t charge per arch. The price is fixed and you get everything you need to achieve your smile goals as agreed upon in your Straight Teeth Plan with no hidden costs! Find more detailed info on why both arches must be considered to ensure the necessary tooth movements are achieved and your teeth fit together properly LEARN MORE

You'll also find it explained in this video from minute 4 WATCH VIDEO

Shipping to the UK and EU is free. We cover all costs to and from you, except import duties if there are any. International shipping comes at 30€ for the impression stage,150€ for the aligner treatment and 30€ for the Maintainer Plan.

Make sure to visit the shipping page for all information and specific frequently asked questions. . LEARN MORE

SmileBox® home impression kit
Shipping to the UK & EU: no customs processing applicable
Aligners
Shipping to the UK: no customs import processing as shipping within the UK
Shipping to the EU & ROW: customs and duties at the charge of the recipient - no VAT should be applied

Your aligners are prescribed custom medical devices so VAT exempt.
In the event that you are asked to pay any VAT import fees, please contact us immediately. We will provide you with the necessary documentation to prove that the appliances are VAT exempt and dispute this claim.

Customs handling fees and duties may vary depending on your country and the products sent to you. We can recommend that you consult with your local authorities for specific information about that.

The aligners are shipped in stages over the course of your treatment according to your progress. Each package will have a separate commercial value. The overall cost for your Straight Teeth Direct treatment covers the dentist monitoring and the aligners combined. Hence, it is important if you are asked for an invoice for a particular package, to use the commercial invoice provided for that package, not the overall receipt otherwise this would result in a higher charge than warranted for the specific shipment.

The price is fixed with no hidden costs, which means any additional aligners (refinements) are also covered by the treatment price. This way, you know exactly what to expect upfront and can rest assured knowing all aligners needed for your treatment are included in your package. We also won't charge you extra, like other brands do, if you lose or break aligners during the course of your treatment. All we care about is that you achieve your desired results. Find more detailed info about your guarantees here LEARN MORE

To allow and guarantee the right results, the aligners are sent in stages independently of your payment plan. You'll be asked to send photos of your teeth every month through your app account and based on your progress, your assigned dentist will instruct the lab to produce the next sets. This also allows any necessary adjustments to be made in line with your actual progress, which isn't possible if all aligners are sent at the beginning of treatment (like some other online aligner companies do). If your aligners were sent all at once and you went off track, the remaining aligners would become obsolete and you would require new impressions, as well as a whole new plan. This is neither time nor cost-effective for you or the aligner company, so we choose to avoid this complication through innovative monitoring with your unique AIM (aligner intelligent monitoring) program you know you're on track to achieving your goals as planned in your simulation. LEARN MORE

Don't worry, you won't receive a new parcel every month. If your treatment is programmed over 6 months, for example, you should receive them in 2 batches.
For more information on why you should not get all aligners in one go, check out this article LEARN MORE

At Straight Teeth Direct, what we can offer you is peace of mind with guaranteed results (no hidden fees) and deep clinical expertise. When comparing purely on cost we are the most affordable and premium solution on the market. It is important to note there are DIY solutions which send you all aligners in one go with no supervision and our high tech data driven solution that includes precise dentist monitoring and guaranteed results.
To better understand the differences, please check our interactive comparator page HERE.
And for a quick view on what you should be considering when looking into different solutions you can access our comparator table HERE

Your SmileBox stage is to make sure you are happy with your results before committing to treatment. The £69 doesn't only cover the dental impressions, it also covers the design of your plan, and your assigned dentist to put together your comprehensive report for you, which will then act as your results agreement. In total, you actually get over £150 in value with your SmileBox. If you are not happy with your predicted results, you have no obligation to move forward with treatment.

You will find out more about our refund policies HERE

The recommended wear time for the aligners is 22h a day, meaning most of the day and night, only taking them out to eat and brush your teeth. This allows the aligners to effectively and safely move your teeth into the correct position, also allowing the next aligner to properly exert its predicted movements.
Depending on your individual case treatment plan and progress, you will be recommended to wear each aligner for 2-4 weeks. Generally, you can change to the next set every 2 weeks but it’s perfectly fine to wear them even for 4 to 6 weeks in some cases if necessary.

To be effective and safe, the aligners should be worn for an average of 22 hours a day, giving them enough time to properly adjust your teeth into their new position.
Some companies claim to provide "night time" aligners. Please be aware that these are the same aligners, designed and produced in the same way as regular aligners. However, the biological threshold for tooth movement is a minimum of 15 consecutive hours a day. This means that, unless aligners are worn for that amount of time, the teeth won’t move and won’t have time to settle into the new position. For optimal movement, 22 hours of wear are required daily, and our clinical team has performed extensive studies and research to back this point.
The good thing is that your mouth grows accustomed to the aligners overnight, so when you need to transition to your next set, we advise you to do this just before going to sleep, which will help the aligners feel more comfortable and natural when you wake up. If there’s any initial discomfort at all, you'll sleep right through it.

You can drink water with them, but it's recommended to take them out when you eat or drink anything else to avoid discolouration, damage or distortion that would make them ineffective and also harm your teeth.

Most people adapt to the aligners within days of starting to wear them.
Find more detailed info about aligners and speech here LEARN MORE

This is why the aligners are sent in stages, so that your assigned dentist can monitor your progress.
If you have been wearing your aligners as instructed, but for biological reasons your teeth are not responding as expected, then your assigned dentist can bring your case back on track and order what is called “refinement” or “midcourse correction” aligners. Don't worry if more aligners are needed or your treatment takes a bit longer than originally planned, as everything is included in your treatment cost.

Find more detailed info about the guarantees here LEARN MORE

You can do that through your account's “Message” tab where all your conversations and information are saved, as well as photos and records. All support is done via the app throughout treatment because it gives both you and the support team access to all your records for quick responses.

To access your account, simply:

• Visit this link: www.app.straightteethdirect.com/login
• Click “forgot password” and follow the instructions to reset your password
• Click the new link emailed over and then choose a new password to access your account.
• Make sure to check your email preference and that you receive all incoming emails from hello(at)straightteethdirect(dot)com. Sometimes, depending on your personal settings or email provider, the emails might be sent straight to your promotions, junk or spam folder.
• If this doesn't work you can contact us via email at hello(at)straightteethdirect(dot)com with more info about the error you're getting and a screenshot so we can guide you.

All payments are done through your account's “Status” tab.
To order your SmileBox® impression kit, simply click “Order SmileBox” if your e-consultation results are positive and your case has been approved.
To order your aligners, simply click “Order StraightBox” after receiving and going through your plan.
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When doing this via your “Status” tab, make sure to upload 2 photos (x-rays and gum scores). Two photos are required for the submission to work, so if you only have 1 photo (either x-ray or gum scores), please submit the same photo twice and you should be able to go to the next screen.
If you have issues you, can always attach them in a message via your “Message” tab.
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You can send your photos by replying to a message in your “Message” tab; they will be reviewed and a dentist who will get back to you with some feedback and tips before you complete the other impressions.
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You will receive messages at specific times during the process (at the very beginning for your first aligners, then every month or more often depending on your progress) asking for photos; simply click reply to upload your photos via your “Message” tab.
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Once you join our community and order your SmileBox® impression kit, you’ll unlock your unique app referral code, which you can find in your “Rewards” tab.
Anybody who uses your referral code when they submit their e-consultation can get £15 off their own SmileBox® and you’ll receive £60 in the form of cashback or credit towards Straight Teeth Direct products as a thank you for inviting them once they order their aligners, as a part of our triple referral program.
There is no limit for the number of people you can refer, as long as your code is shared with friends and family through private channels, your code is not meant to be shared publicly via social media or on blogs. T&Cs apply. LOGIN

Make sure to enter your invitation code at the end of the e-consultation submission form. You’ll be asked “how you heard about us” on the registration page. Select “friend” and enter the referral code they gave you in the box next to it.
As an invitation gift, you’ll get an automatic discount of £15 on your SmileBox® home impression kit when you’re ready to purchase this, as long as your e-consultation is approved by a dentist. START CONSULTATION