Don't let life get in the way of your smile

Cost of membership is 219€ for the Basic Plan or 469€ for the Premium Plan if you join within 60 days of completing your treatment. If you decide to join later, there will be an additional fee of 49€ on top of the normal fee for the first year.
Shipping to the UK and EU is free. International shipping comes at 30€ per shipment and we will reach out to you via the app to confirm this.

You will receive all of your retainer sets when you join the Maintainer plan and again upon yearly renewal.

You can cancel anytime by giving us written advance notice (email or app message) up to 2 months before automatic renewal. Please note that your Extended Guarantee After Treatment (see section 7. below) becomes void from the date of your cancellation. Normal remaining retainer deliveries included in the plan will not be affected by the cancellation.

Each retainer is guaranteed against breakage from normal use for 14 days after receipt (similar to the length of time you would use your aligners). To activate this guarantee, you must send us a picture clearly showing the broken retainer. If the retainer breaks after use (more than 14 days), it is no longer covered by the breakage guarantee. The retainer is meant for nightly use, and is not intended as a replacement for a teeth grinding splint / bruxism treatment / to withstand excessive pressure, which requires a thicker appliance.

The guarantee doesn't cover against loss

If you have major dental work done, such as veneers/crowns/bridges/implants, or have a fixed retainer inserted, or cosmetic bonding done, then you will need new impressions to update the new shape of your teeth and mouth, as your old digital models won't be accurate. There is a fee of 79€ to cover new impressions, shipping to and from you and digital modifications to your file. This cost also covers a second impression kit if needed to get an accurate capture.

• If you have dental work done before you receive the complementary retainer set included at the end of your treatment, the above fee of 79€ will apply to update your impressions.
• If you have dental work done after receiving the complementary retainer set included at the end of your treatment, and you are on the Maintainer Plan, the above fee of 79€ will apply to update your impressions before the next retainer is made.
• If you have dental work done and wish to create an additional retainer set not included in your membership, the above fee of 79€ will apply to update your impressions, as well as the extra fee of 99€ to cover the production of 1 retainer set and shipping. (see details for extra retainers below).
• If you have dental work done and are not part of the membership, the above fee of 79€ will apply to create your impressions, as well as the extra fee of £179€ to cover the production of 1 retainer set and shipping. (see details for extra retainers below)

Extended Guarantee After Treatment: Your Maintainer Plan also covers for your last 3 sets of aligners, so that if your teeth start to shift, you can quickly and efficiently re-align them. To activate this guarantee, you must provide images of your teeth clearly showing that they have moved despite wearing the retainer. This will be verified by the clinical team against your Records. This is subject to a fair use policy – if you can prove from photos that your teeth have moved back and for a maximum of 3 aligners per arch within a 12 month period.

• This guarantee does not apply if your teeth move as a result of not using your retainer.
• This guarantee allows you to recover the last 3 sets of original planned aligners for small protecting or stabilising movements associated with normal retainer wear. This does not cover refinements, monitoring or additional aligners which is outside the scope of this solution.
• This guarantee applies when you join the plan within 60 days of treatment completion. For those joining later on, the guarantee will work if they have been following retainer protocol with the teeth still in their post treatment position and this will be verified through photographs. The guarantee will then become effective 3 months later.
• This guarantee does not apply if you have dental work done that alters the shape of your teeth, such as veneers/crowns/bridges/implants/bonding, as our digital models on file of your dental structure would no longer be accurate. The guarantee covers for the original aligners that can be reproduced based on the original models.
  If you need new aligners at this stage a dentist would need to evaluate your case and plan a new treatment adapted to the new tooth structure. If you chose to have this done with Straight Teeth Direct a new treatment would need to be initiated for teeth straightening based on standard protocol and cost.
• The Extended Guarantee after treatment can only be activated when the plan is active and you have received an extended guarantee activation form; If you cancel your Maintainer Plan subscription, the Extended Guarantee After Treatment will become void from the cancellation onwards.

If you want to order any extra sets of retainers, outside of the plan, the following fees will apply:

Retainers are only available as pairs, so you can choose to receive 2 of the same arch (2 upper or 2 lower) or a set (1 upper + 1 lower).

These retainers are made exclusively for your use and it is your responsibility to maintain your dental health. If you do not use your retainer, your teeth will almost certainly begin shifting and misaligning again due to the forces of your jaw muscles and tongue.

To be eligible you must have completed a full plan with Straight Teeth Direct and have finished treatment in the last 6 months.
If your plan ended more than 6 months ago then the clinical team will need to evaluate your suitability.
Those who suffer from severed grinding or who have teeth more prone to movement may not be suitable and be recommended to seek alternative solutions such as a fixed retainer or other appliances.
Eligibility for the plan is at the discretion of the company.